The Ripon Common Council last week approved a proposal from LifeQuest Services to provide EMS billing and collection services to the Ripon Guardian Ambulance Service.
The city says current billing and collection practices are under stress due to increasing call volumes and limited staff, while financial and Medicare audits have “called billing and collection practices into question.” .
LifeQuest’s proposal would ensure audit compliance and improve billing and collection practices, according to EMS chief Mitch Matuszeski, who spoke to the joint board about the proposal.
“We found that there was a lot of variance in the way we were billing now,” he said. “I knew some of these discrepancies existed, but as we delved into it, we found that, through no one’s fault,… we had been doing certain things incorrectly for a while.”
Currently, Matuszeski estimates that around 70% of ambulance call bills are written off.
City administrator Adam Sonntag said the joint council recently wrote off more than $ 34,000 in overdue ambulance bills.
“In general, this [proposal from LifeQuest] addresses the broader concerns that have been identified, ”he said.
LifeQuest has specialized in billing and collection services for EMS and Fire accounts for over 25 years.
The company has more than 230 EMS, fire and hazardous materials customers in 22 states. His Wisconsin clients include Oshkosh, Eau Claire, North Fond du Lac and Green Bay, according to a document provided at the meeting.
Matuszeski and Sonntag predict that LifeQuest will move faster than the city on pickups, which will increase the city’s revenue on ambulance billing.
“In terms of reporting, they have a very complete reporting software that does everything from the percentage that is amortized [to] what percentage is in stages one, two and three of the collections, ”said Matuszeski. “It will go to the staff and we can share that information if you want to show what stage they are at, how much they are collecting and how much they are unable to collect, much more than what we are.” currently capable.
In the previous Sonntag community, he said Hillsboro saw their EMS revenue increase by about 20% by switching to Wautoma-based LifeQuest.
“We are likely to see increased revenue and greater predictability in the fundraising process, which is extremely important financially as we are meeting some of the additional needs within this department,” Sonntag told the Common advice.
Sonntag added that city attorney Lud Wurtz has completed his review of the contract with LifeQuest.
The Joint Council is expected to vote again on the proposal at its next meeting to give Wurtz the opportunity to speak to LifeQuest in advance.
Because the contract with LifeQuest will begin in early 2022, Matuszeski said postponing the final vote should have no impact.