AWS Customers Use the Cloud to Make Mental Health and Wellness Resources More Accessible

The COVID-19 pandemic and accompanying lockdowns have led to social isolation for people around the world. Additionally, the ripple effects of the pandemic have resulted in job loss, grief for loved ones lost to illness, loneliness and a host of other stressors that have affected people’s mental health. . Amazon Web Services (AWS) provides customers with technical support to make mental health and wellness solutions more accessible.

According to a Scientific Note 2022 According to the World Health Organization (WHO), in the first year of the pandemic, anxiety and depression increased by 25% worldwide. The brief also revealed that the pandemic had a greater impact on the mental health of certain segments of the population, particularly young people and women.

In the note, WHO member states flag mental, neurological and substance use disorders, as well as life-saving mental health services like suicide prevention, as the essential health services most disrupted by the pandemic. . Governments around the world have prioritized mental health in their responses to COVID-19 – and continue to do so – but mental health is a critical issue that predated the pandemic and will persist beyond it.

As the WHO notes, regarding the impact of the pandemic, many people “have sought help online, signaling an urgent need to make reliable and effective digital tools available and easily accessible.”

AWS customers cover areas of interest ranging from sustainability to small business tools and from utilities to mental health. They cover a wide range of sectors and focus areas, including innovative mental health offerings and expanding access to onsite treatment and telehealth, as well as other forms of well-being. be.


calm is a premier sleep, meditation and relaxation app, with over 100 million user downloads worldwide. The app uses AWS machine learning (ML) and application programming interfaces (APIs) to help communicate requests and responses, allowing Calm to generate personalized, quality recommendations to users.

Calm promotes relaxation by offering videos on mindful movement and gentle stretching, audio guides led by mindfulness experts, and audio and visual scenes of nature. Celebrities are also on board, with celebrities Lebron James, Harry Styles and Ariana Grande contributing to Calm’s content library.

The app uses Customize Amazon— a platform that allows developers to build apps with ML technology — to create recommendations that deliver customers’ favorite content. Amazon Personalize-generated content led to a 3.4% increase in daily mindfulness practice among Calm community members, earning Calm the 2017 Apple App of the Year award.

sound off

Illustration of Sound Off on a mobile device.

sound off is a telemedicine platform that connects veterans and members of the armed forces with trained clinicians and peers, the latter known as “Battle Buddies”.

Even before the pandemic, demands for mental health care from veterans were increasing, according to the US Government Accountability Office (GAO), which oversees the Department of Veteran Affairs (VA). The GAO shared this between 2006 and 2019 VA recorded a 90% increase the number of veterans seeking mental health care. Following this trend, in the first eight months of the pandemic, the VA saw a 200% increase in mental health telehealth visits.

William Negley, CEO of Sound Off, is a former CIA agent who lost a family member – who was also in the service – to suicide. In 2021, 47% of veterans and post-9/11 service members who meet clinical criteria for major depression or PTSD did not seek mental health assistance in the previous year, according to Negley. Stigma and lack of anonymity are major barriers to seeking support.

Negley’s team fought stigma and addressed anonymity by making the app sound off completely anonymous: the application does not capture user data. After months of research trying to connect Sound Off’s database (hosted on Salesforce) with its backend system, they discovered Amazon App Feeds. The fully managed cloud service that facilitates secure data transfer between software-as-a-service (SaaS) applications such as Salesforce and Slack with AWS services such as Amazon’s Simple Storage Service (Amazon S3) (for object storage) and Amazon’s Redshift (for data analysis), has proven to be both scalable and affordable. Negley and his team of self-proclaimed “non-engineers” also found Amazon AppFlow easy to use. Sound Off grows in a nationwide network, using Amazon AppFlow and other AWS services, like Amazon CloudWatch (which provides data insights to monitor applications, react to changes, and optimize resource utilization) and Amazon Elastic Compute Cloud (Amazon EC2) (which provides resizable computing capacity in the cloud).


springs is a company specializing in sleep comfort products and sleep health.

A study of sleep medicine— the official medical journal of World Sleep Society and the International Pediatric Sleep Association— showed a potential link between sleep disturbances and higher levels of psychological distress. The study also showed that anxiety and depression rates increased significantly since the pandemic, indicating that a lack of sleep could be contributing to some of the mental health issues that many have faced in recent years.

With sleep as the cornerstone of its business, Springs is a multi-generational Brazilian family-owned textile manufacturing company long known for its sleep comfort products like mattresses and bedding. Building on its success, the company has extended its mission to sleep health. Innovating on AWS, Springs launched its first cloud-connected product with a sleep tracker that uses ML to glean data and patterns from a sleeper’s habits and share it with the user. Springs’ ambition is to create the most accessible integrated sleep tracker on the market, because better sleep can contribute to greater well-being.

To learn more about AWS customers who are pioneering and driving mental health and wellbeing solutions in the cloud, visit the Mental Health and Wellness Client Stories and the Collections of AWS customer stories pages.

About Elaine Morales

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